Archive for the 'Doodle features' Category

Mobile Doodle relaunched

December 18, 2013

For quite some time, we’ve been receiving feedback from our users about the lack of the table view on the mobile version of our website. Many of you have requested it because it offers a much better overview of who is available and when.

Well, we’re happy to say that we’ve now brought the unique table view to Mobile Doodle. We’ve also updated the interface, which makes Mobile Doodle much clearer and more like an app. Check it out!

It’s important to note that only newer phones and specific browsers are supported yet. We’ll add support for more devices over the next couple of weeks. Also, Mobile Doodle focuses on the basic features of Doodle, so if you need access to additional features, please check out our iOS and Android apps.

MobileDoodleScreenshotEN

Doodle on Android: The Sequel

October 9, 2013

A little over a year ago, we retired our Android app, but thanks to the ongoing requests from our users to bring it back, we’ve decided to relaunch an improved version of the Android app, and you can now download it from Google Play.

The app is based on our successful iOS app that has been around for more than three years. It includes a greatly improved user experience that is optimized for Android phones and tablets.

Here are the features that you’ll be able to enjoy:

  • Easily participate in any poll by tapping on its participation link anywhere on your phone (e.g. in Mail)
  • Initiate and track meeting requests from your phone, wherever you are
  • Invite participants using your phone’s address book
  • Optimized result view suggesting the best option for your meeting
  • Communicate with participants using the comments feature
  • Quick participation with the “All Options” or “None of the Options” button
  • Easy access and overview from your dashboard
  • Connect your Doodle account to stay in sync with your Web dashboard
  • Poll administrator functionality
  • Integrated with the local(!) calendar on the mobile phone

Mobile Doodle is still available for free through a Web browser, but we offer our paid mobile apps for advanced users who want access to more features. The Android app is charged on a yearly basis.

Download the app now and let us know what you think!

Doodle_ easy scheduling - Android Apps on Google Play - Google Chrome 2013-10-09 11.31.03

Doodle Android app screenshot

Doodle introduces iCloud integration

July 23, 2013

iCloudLogoIf you’re an Apple user, then you probably know that iCloud enables you to store your content (including calendars) online and seamlessly share it with your other devices. As a Doodle user, you can now connect iCloud to Doodle so that your calendar data is synchronized with Doodle and iCloud.

This is great news for Apple users because the cloud-based integration means that the calendar data will always be available, current, and automatically shared with other devices.

To set it up, all you have to do is activate the option, sign in to iCloud, and you’re done. This feature does require a Premium Doodle account, and you can get additional information from this page.

Please try it out and let us know what you think!

CalendarIntegrations

Improved admin pages, undo deleted poll

June 26, 2013

Today’s Doodle release brings two new features:

  • Our admin pages (i.e., the “Manage Account” part of Doodle when you register for an optional account) have been a mess because they have evolved over time. We have now restructured them and given them a fresh look & feel. So they should now be easier and more fun to use.
  • Manually deleted polls can now be restored by the creator for a couple of days. This is good news for all our users who happen to inadvertently delete polls they’d later like to access again.

Enjoy!

Doodle_ Your user-account - Google Chrome (2013-06-26 16.56.14)

BookMe News

May 23, 2013

Our latest release brings the following improvements to BookMe:

  • The admin interface for BookMe has been revamped completely. The new interface makes it much easier to set up a new BookMe page or configure an existing page.
  • The “Book now” button in the very first step of the BookMe process is now always shown with each service in order to ensure that your customers don’t miss it.
  • Similarly, we have improved the bread-crumb navigation in the BookMe process to make sure that your customers will follow through to the very end of the process.
  • With the “Manually accept” booking mode, BookMe will now only send confirmations after you have explicitly accepted an appointment request by a customer.
  • Last but not least, appointment requests can now be accepted or rejected directly from the e-mails that BookMe sends out. This is a great feature to manage your appointments on the go.

ManageBookMe

Better printing, preferred option, fixed Kaspersky

April 3, 2013

Here are the feature highlights of today’s Doodle release:

  • Doodle is about reaching consensus on when is the best time to meet. We try to support this process as much as possible. Today, we introduced a small indication that highlights the currently preferred option (Screenshot). We hope that this will incentivize participants to make this option happen.
  • Better printing: While we suggest to save paper and follow the status of your Doodle polls online only, many of our users wish to print the information once a poll is closed. Now you can print Doodle polls directly from your browser, e.g. pressing ctrl+p. You no longer need to print via the PDF export. Update: Due to popular demand, we rolled back this feature and re-introduced the old PDF functionality on April 24 2013.
  • Many of our users who use the Kaspersky security suite had troubles using Doodle recently. We have introduced a fix for the problem and hope it resolves the issues. Let us know if it does — or doesn’t.

BookMe: New features and success stories

March 25, 2013

We’ve added a couple of new features to BookMe:

  • Locations are now optional. This enables virtual companies with no physical locations to also use BookMe.
  • Buffer times: Certain businesses need buffer times before and/or after an appoinment to clean or prepare for the next customer. Such buffer times can now be set individually for each service in BookMe.
  • Lead times define the minimal time span between booking an appointment and the actual appointment to take place. This allows you as the business owner to prevent overly short-term appointments.

And we’ve asked some of our customers about BookMe. Here’s what they say:

  • Eurocentres says: “The first BookMe appointment came in on the first day of offering the new service – and the number of appointments by potential customers from around the world is growing daily.” Learn more
  • Float says: “30%-50% of all appointments are booked through BookMe. Oscar Trott estimates that the center is spending six to eight hours a week less on the phone.” Learn more

Daylight Saving Time Explained

March 6, 2013

Many–if not most–regions of the world use daylight saving time (summer time) for about half a year. For example, Eastern Standard Time (EST), which is Greenwich Mean Time (GMT) minus 5 hours (GMT-5:00), becomes Eastern Daylight Time (EDT), which is GMT minus 4 hours (GMT-4:00); and the time in Western Europe (e.g., Zurich) goes from GMT+1:00 to GMT+2:00.

When creating a Doodle poll, the poll creator can set a time zone so that the times she chooses for the poll options are with respect to that time zone. However, Doodle seems to only offer time zones for winter time. For example, “(GMT-5:00) EST” is available, but “(GMT-4:00) EDT” seems not to be; “(GMT+1:00) Zurich” is available, but “(GMT+2:00) Zurich” seems not to be. Furthermore, a poll’s options might feature both dates that lie in winter time and dates that lie in summer time.

So what are poll creators and poll participants supposed to do? First and foremost, don’t worry! Simply choose the “normal” time zone for your region without concern for the current time or the dates & times of the respective poll. For example, a user in New York always chooses “(GMT-5:00) EST” while a user in Zurich always chooses “(GMT+1:00) Zurich”. Behind the curtain, Doodle (or rather the Java platform that Doodle is based on) does its summer-time magic if need be.

Here’s an example: http://doodle.com/ehbn7guem4tq4m4f. A company with an office in New York and an office in Zurich wants all employees to be on a conference call. An employee from the New York office sets a Doodle poll up, always suggesting 9 to 11 AM.

Example poll set to New York time

Most of the year, the time difference between New York and Zurich is 6 hours (GMT-5 -> GMT+1 or GMT-4 -> GMT+2), so 9 to 11 AM typically becomes 3 to 5 PM. However, daylight saving time begins one week earlier in New York and ends one week later, so for two weeks per year, the time difference is only 5 hours (GMT-4 -> GMT+1) and 9 to 10 AM becomes 2 to 4 PM during those two weeks (cf. March 11 and 13 as well as October 28 and 30).

Example poll set to Zurich time

None of the users has to worry about that, either, as Doodle takes care of any and all necessary conversions. And everybody is on the same call at the right time!

How to connect Doodle with Outlook 2013 or Outlook.com

February 26, 2013

Connecting your calendar with Doodle has a number of advantages. Watch the video at the end of this post to learn more about them.

Many of our users ask us how to connect Doodle with Outlook 2013 or with Outlook.com. And here’s how:

Update: Please refer to our extensive support section on that topic.

Let us know what your experience is. Either in the comments or via http://doodle.com/about/contact.html.

Great service for the customer: Doodle BookMe in action at Eurocentres

February 11, 2013

Our new booking service BookMe has been in operation for five months, and many companies have jumped on board. BookMe enables smaller service providers to offer their customers a fast and convenient way to book appointments online.

We want to know how our new offer is being received in daily business. Who is using BookMe and for what purpose? A few weeks ago, we reported on float Zurich. Today, we look at how Eurocentres’ language schools are using our new service.

The company

With 35 schools on five continents and teaching in eight languages, Eurocentres has been offering language courses for more than 60 years. Every year, all around the world, about 13,000 people learn a new language with Eurocentres.

The direct sales of the global courses are organized by an international team based in Zurich, primarily through e-commerce activities and personal phone calls.

Why BookMe?

Eurocentres offers its customers a free service number for advice on suitable courses and to book the selected courses over the phone. The disadvantage of this approach is that the large number of customer requests can lead to long waiting times — especially at peak periods.

To prevent this and to operate a more efficient phone sales system, Eurocentres has long been searching for a suitable callback service solution. Being an international company, the ability to provide this service in several languages was a crucial requirement. BookMe fulfilled its expectations exactly and Eurocentres implemented the new service in October 2012.

Experience with BookMe

In addition to the phone service, Eurocentres customers can now place a callback request directly through the company’s website with BookMe. A particularly popular function among customers is the ability to specify a date for the callback.

Michel Sägesser, head of E-Commerce and ICT Services at Eurocentres, is convinced of its benefits: “If you want to receive advice on our language courses, all you have to do is choose a free appointment on our BookMe schedule. It even works across time zones. Customers can prepare themselves beforehand and rely on the time of the callback. With BookMe, not only are we providing a new service, we are also ensuring that potential customers are not lost through the waiting queue.

The first BookMe inquiry came on the first day of offering the new service – and the number of recall bookings by potential customers from around the world is growing daily. Eurocentres’ employees are convinced of BookMe’s benefits, while Michel Sägesser is certain that the potential of the new callback service is far from exhausted:

“Our busiest season is spring, when most of the courses are booked for the summer holidays. The advantages that BookMe brings to our daily work will become even more obvious then.

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